Refund & Cancellation Policy

This Policy applies only after KleemAI enables paid checkout and you complete a payment. Saving plan details, joining a waitlist, or using a development checkout that does not charge you does not create a paid subscription or refund right.

The checkout screen controls the price, tax, currency, billing interval, and included entitlements for your purchase. Mandatory consumer rights always prevail over inconsistent language in this Policy.

Contact hello@kleemai.now within seven calendar days of the relevant charge. We will consider a refund for a duplicate or incorrect charge, a payment taken without plan activation, confirmed non-delivery caused by KleemAI, or another circumstance required by applicable law.

A request should include the account email, order or payment reference, purchase date, selected plan, and a short explanation. Never email passwords, authentication codes, or full card details.

Except where law requires otherwise or KleemAI confirms a service failure, fees are not refundable after workspace access is successfully provisioned, included allocations are used, a reset or swap is consumed, substantial agent work is performed, or the billing period has materially elapsed.

Provider-side limits, model changes, account restrictions caused by your conduct, failure to accept an invitation, or incompatibility with an undisclosed requirement do not automatically qualify for a refund.

If a plan renews automatically, you may cancel before the next billing date through the available account or billing controls, or by contacting us. Cancellation stops future renewals but normally does not reverse the current paid period.

After cancellation or non-renewal, paid entitlements may remain available until the end of the paid period. We may then stop new provisioning, disable paid features, and begin orderly offboarding in accordance with the service terms and provider rules.

If a renewal payment fails, we may retry the payment, provide a grace period, restrict paid functionality, or allow the subscription to expire. We will not represent an unpaid plan as active.

Upgrades, downgrades, and plan changes will use the price and effective date displayed when you confirm the change. Any credit or proration will be shown before confirmation where supported.

If approved, we will instruct the original payment provider to return the eligible amount, normally within five to ten business days. The bank or payment network may need additional time to post it. Refunds are returned to the original payment method unless law requires another method.

Contact us before filing a chargeback so we can investigate delivery and billing records. This does not limit your right to contact your bank or exercise consumer rights. Fraudulent chargebacks or repeated abuse may lead to account suspension.

Billing support: hello@kleemai.now or +91 75796 89361.